Delivery & Returns
We currently deliver to all UK addresses via Royal Mail’s 24hr Tracked service – including Northern Ireland, Jersey, Guernsey, Isle of Man and BFPO (British Forces Post Office) addresses.
If you spend £20 or more, your postage will be free. If you spend less than £20, postage will be £2.95, which is added at the checkout stage.
Right now, we roast once a week on Tuesdays. On Wednesday morning we taste all the roasts that are due for delivery to check they’re tasting great before sending them out. We aim to send all deliveries out within 24 hours of roasting.
Packages are usually delivered within 24 hours of posting. So as long as you place an order before 12pm on a Tuesday, your coffee should be delivered by Thursday that week (although sometimes it's Friday)
If your coffee doesn’t arrive within this timeframe, then get in touch at email@example.com and we'll put things right.
Cancelling your order
You can cancel your order without getting charged up until 3.30pm on the day you order by contacting our team at firstname.lastname@example.org or on 0800 328 1886. You also have a legal right to cancel your order with us within 14 days of receiving it without giving any reason. To cancel, please just let our team know by email or phone.
Returns and refunds
We take a huge amount of pride in making sure your coffee is expertly roasted, carefully hand packed and delivered to you in perfect condition, but if you aren’t satisfied for any reason, please get in touch at email@example.com or call on 0800 328 1886 and our team will put things right. For full details on our returns policy, please have a look at our Terms of Sale.