Delivery & Returns
Delivery is £3.50, or free if your order is £20 or over. Our
delivery service is Royal Mail Tracked 24, meaning delivery time averages one
working day. Your coffee will likely arrive Thursday, but occasionally Friday.
If your coffee doesn’t arrive by Saturday, then please get in touch
If you’re ordering brewing equipment only, things work
slightly differently. Delivery will always be £5.50 and your order will be sent
by DPD Next Day. It will be dispatched the next working day, and will arrive
the next working day after that.
Coffee and Equipment
If you’re ordering coffee and brewing equipment together,
then postage will be £5.50 and your order will be sent by DPD Tracked. But
because your coffee will be roasted to order on the next Tuesday, the whole
delivery will be sent out on the Wednesday and arrive on the Thursday.
Cancelling your order
You can cancel your order without getting charged up until 3.30pm on the day you order by contacting our team at firstname.lastname@example.org or on 0800 328 1886. You also have a legal right to cancel your order with us within 14 days of receiving it without giving any reason. To cancel, please just let our team know by email or phone.
Returns and refunds
We take a huge amount of pride in making sure your coffee is expertly roasted, carefully hand packed and delivered to you in perfect condition, but if you aren’t satisfied for any reason, please get in touch at email@example.com or call on 0800 328 1886 and our team will put things right. For full details on our returns policy, please have a look at our Terms of Sale.