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What are your delivery options?
We deliver free to all UK addresses via Royal Mail’s 48hr Tracked service – including Northern Ireland, Jersey, Guernsey, Isle of Man and BFPO (British Forces Post Office) addresses. If you order tea only, your order will be dispatched the following day at the latest, and delivered within 48 hours of dispatch. Coffee orders and mixed orders (containing coffee and tea) will be dispatched within 24 hours of our roast day (Tuesday) and delivered within 48 hours of dispatch. Coffee orders placed before 9am on Tuesday will be delivered the same week.
Can I order from outside of the UK?
We’re sorry – at the moment we can only deliver to UK addresses.
Will the box fit through my letterbox - and what happens if it doesn’t?
Our boxes are designed to fit through most letterboxes – and the dimensions are below. But don’t worry, you can also specify a safe place for Royal Mail to leave it when you order, just in case it won’t fit. If there’s no safe place, they’ll leave you a card so you can re-arrange the delivery or pick it up at your local depot. If you can’t receive the delivery for whatever reason, your pack will be returned to us and we’ll refund you in full. Collection Box: W: 150mm L: 417mm D: 34mm Two Bag Box: W: 154mm L: 226mm D: 34mm Single Bag Box: W: 114mm L: 152mm D: 34mm
It won’t fit through my letterbox – what happens to my box?
If you’ve missed a delivery attempt, please follow the details on the card. If you’ve any issue, please get in touch at email@example.com or call on 0800 328 1886 and our customer services team will be delighted to help.
What is your returns policy?
All our parcels are carefully packed by hand, and we go to great lengths to ensure they arrive in pristine condition. In the unlikely event that you are not completely satisfied, please get in touch at firstname.lastname@example.org or call on 0800 328 1886 and our customer services team will put things right. For full details on our returns policy, please see our Terms of Sale. You also have the option to use the European Online Dispute Resolution (ODR) platform, which allows consumers and traders to file, respond to and handle, disputes online. The ODR platform can be accessed via this link.
Can I send this as a gift?
Yes – while we don’t offer a formal gifting service or gift packaging, our products are packed to the highest standards and will make a great gift. So you can simply specificy a different delivery address and we will send it there. If you’d like to see more dedicated gifting options, please do let us know.
I missed the roasting day deadline, when will my coffee arrive?
We roast fresh every Tuesday and post within 24 hours, so you’ll receive these orders 2-3 working days after that. If you missed the deadline, we will always do our best to put an extra roast on, but given that we’re only in the early stages of our new business, you may have to wait until the following week.
If order more than 3 items, it’s sent in more than 1 box (to stay letterbox friendly)
Yes – we have three box sizes, for one, two and three items respectively. To keep everything letterbox-friendly, larger orders will arrive in more than one box.
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