Account & Billing
WHAT FORMS OF PAYMENT DO YOU ACCEPT?
We accept most payment cards including credit, debit, pre-paid. If you have any problems, please just get in touch at firstname.lastname@example.org or 0800 328 1886
Is postage included?
If you spend over £20 on coffee only orders then postage is free. Otherwise P&P is a standard rate of £3.50. Delivery including equipment will be sent with our tracked courier service for £5.50
Do you have gift cards?
Yes, we offer both electronic emailed gift cards or physical gift cards that can be posted.
These come in values of £10, £25, £50, £75 and £100
How do I change my address / contact info / payment details?
You can do this from your account account page. To log in or create an account, go here - https://discover.taylorsofharrogate.co.uk/account/login
I’ve forgotten my account password – what do I do?
Just go to the account login page and click the link titled ‘Forgot your password’, add the email address you used to create your account and check your inbox for reset instructions
What do you do with my personal information?
Where can I give feedback?
For now, you can contact our customer service team at email@example.com / 0800 328 1886 or share your feedback on social media. Very soon we’ll be adding reviews to the site and when that happens, you’ll have the option to give feedback on each product you buy
What’s the best way to get in touch with the team?
You can contact our team at firstname.lastname@example.org or on 0800 328 1886
How do I subscribe to your mailing list?
You can subscribe by using the sign up form on our homepage, by checking the tick box at the checkout stage when you’re making an order, or by checking the tick box at the account creation page
Can I unsubscribe from your mailing list?
Yes, you can unsubscribe at any time by clicking the link in any of the emails we send you.
When does your customer services team work?
They’re around Monday to Friday, 08:30am-5:30pm.
Ordering and using your coffee
How do I cancel an order?
You can cancel your order without getting charged up until 3.30pm on the day you order by contacting our team at email@example.com or on 0800 328 1886. You also have a legal right to cancel your order with us within 14 days of receiving it without giving any reason. To cancel, please just let our customer services team know (email, telephone or letter) that you want to do so. For more on this policy, have a look at our Terms of Sale.
Can I track my order?
You can follow your parcel’s progress from start to finish with the online tracking number given with your confirmation email. If you have any problems, please just get in touch at firstname.lastname@example.org or 0800 328 1886
What equipment do I need to enjoy your coffee?
For our coffee beans, you’ll need a grinder (we recommend a burr grinder) and your coffee brewing equipment of choice. For more advice, see our brewing guides -https://discover.taylorsofharrogate.co.uk/blogs/how-to-brew
What’s the best brewing method for your coffees?
You can brew our coffees however you like, but we’ve developed brewing guides for Cafetière, Aeropress, Chemex, V60, Moka Pot, Kalita Wave, Clever Dripper and Espresso -https://discover.taylorsofharrogate.co.uk/blogs/how-to-brew
How should I store your coffee?
We recommend drinking your coffee as soon as possible after delivery and once opened, keep in an airtight container in a cool, dry place.
I’m having problems placing an order – what do I do?
Please get in touch at email@example.com or call on 0800 328 1886 and one of our team will help you out.
Delivery and Returns
What are your delivery options?
We deliver to all UK addresses via Royal Mail’s 24hr Tracked service – including Northern Ireland, Jersey, Guernsey, Isle of Man and BFPO (British Forces Post Office) addresses. We roast coffee twice a week on Tuesday and Thursday, and all coffee orders are dispatched within two working days of ordering. The coffee you receive from us will be no more than 12 days off roast, without exception.
For more information check out the delivery section on our product pages.
Can I order from outside of the UK?
We’re sorry – at the moment we can only deliver to UK addresses.
Will the box fit through my letterbox - and what happens if it doesn’t?
Our boxes are designed to fit through most letterboxes – and the dimensions are below. But you can also specify a safe place for Royal Mail to leave it when you order, just in case it won’t fit. If there’s no safe place, they’ll leave you a card so you can re-arrange the delivery or pick it up at your local depot. If you can’t receive the delivery for whatever reason, your pack will be returned to us and we’ll refund you in full. 3 Pack Box: W: 150mm L: 417mm D: 34mm. Two Pack Box: W: 154mm L: 226mm D: 34mm. Single Pack Box: W: 114mm L: 152mm D: 34mm
What is your returns policy?
All our delivery are carefully packed by hand, and we go to great lengths to ensure they arrive in pristine condition. If you’re not completely satisfied, please get in touch at firstname.lastname@example.org or call on 0800 328 1886 and our customer services team will put things right. For full details on our returns policy, please see our Terms of Sale. You also have the option to use the European Online Dispute Resolution (ODR) platform, which allows consumers and traders to file, respond to and handle, disputes online.
Can I send your coffee as a gift?
Yes – you can send any of our coffees to a different delivery address. We also have specific gift bundles curate in our gifted section. On our bundles you can also add a gift message that will be handwritten and added into your order. Please double check your gift message on your order confirmation.
I missed the roast day deadline, when will my coffee arrive?
We roast coffee twice a week on Tuesday and Thursday, and all coffee orders are dispatched within two working days of ordering. The coffee you receive from us will be roasted and sent to you no longer than 12 days off roast, without exception.
If I order a large number of coffee, will the coffee be sent in more than 1 box?
Yes – we have three box sizes, for one, two and three/four items. To keep everything letterbox-friendly, larger orders will arrive in more than one box.
Coffee & Packaging
Is your packaging recyclable?
Yes - Our packaging is made of a cardboard box and paper packs. Please put the outer box and the coffee pack in your household paper recycling bin.
Can I buy bigger packs?
We have 2 pack sizes available. We sell our coffee in 120g and 240g bags.
Can I buy these products anywhere else?
No – you can only buy these coffees on our online shop, or directly from us at coffee festivals and events we attend. We might make an appearance or two in multi-roaster subscription boxes.
Are your coffees available all year round?
Most of them aren’t - our range of single origin coffees is seasonal and evolving. So that we can roast you the freshest green coffee we can get our hands on, and so that it reflects the seasonal coffee harvests
Do you offer a subscription service?
We offer a replenishment subscription on selected coffees from our range. We shall soon be releasing a monthly box which will contain a 240g bag of a surprise coffee from our range .
What are your ground coffee options?
We offer all our coffees as whole beans or ground as espresso, Aeropress, pourover or cafetiere. It is worth noting that due to our new paper bags once ground the coffee has a best before time of 2 weeks. We strongly suggest moving your ground coffee into an airtight container to prolong the shelf life.
Do you have any decaf coffees?
Not at the moment – though we’re on the search for really interesting decaffeinated beans so keep an eye on the range
Can I buy for wholesale?
If you’re interested in selling our coffee, get in touch with Nicola at Nicola.Peacock@bettysandtaylors.co.uk
How often do you roast coffee?
We roast coffee twice a week on Tuesday and Thursday, and all coffee orders are dispatched within two working days of ordering. The coffee you receive from us will be no more than 12 days off roast, without exception.